bbjl's Privacy Policy
Your personal information is very important to us. This policy describes in detail how bbjl collects, uses, and protects your information.
Introduction
bbjl operates a safe and transparent online gaming platform for players in Bangladesh. This privacy policy explains how we collect your personal information, what purposes it is used for, who it may be shared with, and what your rights are.
By using our website or creating an account, you consent to this privacy policy. If you have any questions, please contact us directly.
This policy applies only to bbjl's own platform. It does not apply to any third-party websites or services.
What Information Is Collected
bbjl collects various types of information. The details are listed below:
2.1 Personal Identification Information
We collect the following information for account registration and management:
- Full name (in Bengali or English)
- Date of birth (for age verification — the user must be 21 years of age or older)
- Email address
- Mobile number
- Preferred language and currency
2.2 Financial Information
We also process financial information to complete transactions. However, we do not store complete payment card or bank account details. All financial transactions on our platform via bKash, Nagad, Rocket, and Upay are handled through secure SSL encryption.
2.3 Technical and Usage Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and browsing patterns
- Session start and end times (Bangladesh Standard Time, UTC+6)
- Information obtained from cookies and similar tracking technologies
2.4 Gaming Activity Information
Your gaming history, bet amounts, wins and losses, bonuses used, and any responsible gaming limits you have set are recorded in our system.
Purpose of Using Information
bbjl uses your information for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To manage gaming features, bonuses, and promotional offers.
- Financial transactions: To process deposits and withdrawals correctly and to resolve any disputes.
- Legal compliance: To meet applicable laws and regulatory obligations, particularly for identity verification and anti-money laundering.
- Customer support: To assist you through 24/7 live chat and email support.
- Security: To prevent fraud, unauthorized access, and other cyber threats.
- Platform improvement: To analyze user experience and improve service quality.
- Responsible gaming: To monitor players' gaming behavior and assist with warnings and limit-setting where needed.
We never sell your information to third parties for marketing purposes without your permission.
Information Sharing and Disclosure
bbjl may share your information in the following limited circumstances:
4.1 Service Provider Partners
Information may be shared as necessary with partners involved in payment processing (bKash, Nagad, Rocket, Upay), game software providers (including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others), and technology infrastructure and cybersecurity partners. These partners are obligated to use your information only for the designated purpose.
4.2 Legal Obligations
We are required to disclose information when necessary as part of a court order, government directive, or other legal process.
4.3 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred. However, you will be informed before any such change takes place.
4.4 International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases your information may be transferred internationally; however, we ensure that these transfers are conducted with appropriate safeguards in place.
Cookies and Tracking Technologies
bbjl uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of our platform and your user experience.
- Essential cookies: To maintain login sessions and ensure core platform functionality.
- Functional cookies: To remember your preferences such as language and display settings.
- Analytics cookies: To understand service usage patterns; the data collected is entirely anonymous.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
Data Protection Measures
bbjl follows industry-standard technologies and practices to protect your information:
- SSL encryption: All data transfers are encrypted using SSL/TLS technology.
- Secure servers: Your information is stored in protected data centers.
- Access controls: Only authorized staff may access your information for specific purposes.
- Regular security reviews: Our systems undergo regular audits and vulnerability assessments.
- Two-factor authentication: An additional layer of security is ensured for logins and transactions.
In the event of a data breach, we will notify you and the relevant authorities as soon as possible.
Data Retention Period
How long your information is retained depends on the type of information and legal requirements:
- Account information: For the entire duration the account is active, and for a defined period after closure in accordance with legal obligations.
- Financial transaction records: For as long as required for financial reporting and auditing.
- Gaming history: For as long as required for responsible gaming monitoring and dispute resolution.
- Support communication records: For a limited period to ensure service quality.
After the above periods have ended, your information will be securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may request to know what information we hold about you, how it is being used, and who it is being shared with.
8.2 Right to Correction
If there are any errors or incomplete details in your information, you may request that they be corrected. Many details can also be updated directly through account settings.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, we are legally required to retain information needed to fulfill legal obligations.
8.4 Right to Object to Processing
You may object to your information being used for marketing communications or certain analytical purposes.
8.5 Right to Data Portability
You may request a copy of the information we hold about you in a structured format.
To exercise any of the above rights, contact us at [email protected].
Protection of Minors
bbjl's services are for persons aged 21 or older only. We do not knowingly collect information from minors. Age verification is in place at the time of account registration.
If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account.
Third-Party Links and Services
Our platform may include software from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, NetEnt, and others). These providers have their own privacy policies. When you play their games, their policies may also apply.
bbjl is not responsible for the data practices of these third parties. You are advised to read their privacy policies before using their services.
Changes to the Policy
bbjl may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform.
Continuing to use the platform after changes have been made means you are consenting to the updated policy. You are therefore advised to check this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live chat: Available 24/7 — support is available in Bengali and English
We will do our best to respond to your inquiry as quickly as possible.